Terms and Conditions

1. Subject of the contract

The seller sells stainless steel memorial plaques with an NFC chip or QR code, together with related accessories, each with the digital memorial page that belongs to it. The physical plaque and the digital page form a single product: the price shown covers both.

The memorial page is a digital content service: you upload the texts, photographs, video and audio, and we host them and make them accessible when the plaque is scanned.

2. Who may order

Orders may be placed by natural persons with full legal capacity who are at least 16 years old, and by legal entities. If you order on behalf of a legal entity, you confirm that you are entitled to represent it.

A consumer, for the purposes of these terms, is a natural person acting for purposes outside their trade or profession. The rights set out in the chapters on withdrawal and conformity belong to consumers only.

3. The two ways to buy

Personalised product: you choose the product, the package and the engraved text, you pay, and the memorial page is created in your account straight away. The plaque is made specifically for you, with the text you gave.

Ready-made product: you buy a product held in stock, without personalised engraving and without creating an account first. The box contains a card with an activation code; the memorial page is created when you enter that code, and your account is created at that moment too. This makes the product suitable as a gift, since the person who activates it need not be the person who bought it.

The two routes differ legally in respect of the right of withdrawal — please read chapter 9.

4. Formation of the contract

The presentation of products on the site is an invitation to order, not a binding offer. The contract is formed when we confirm your order by e-mail to the address you gave.

If the product ordered turns out to be unavailable, we will tell you promptly and refund everything you paid in full, with no additional cost to you.

The order confirmation, these terms and the invoice are sent to you by e-mail, on a durable medium.

5. Prices, currency and taxes

The prices shown are the final prices of the product. The currency follows the country you are visiting from (Romania — RON, Hungary — HUF, elsewhere — EUR) and can be changed manually in the header.

Delivery costs, where they apply, are shown separately before you complete the order, and the total payable is shown to you before you confirm payment.

The seller is not registered for VAT, so prices do not include VAT.

6. Payment methods

Card payments are handled by the payment provider Stripe, on its secure page. We have no access to your card details and do not store them.

Cash on delivery is available only for deliveries within Romania. In that case you pay the courier when the parcel arrives.

7. Delivery

We deliver to Romania and Hungary by courier. Delivery normally takes 3–7 working days from confirmation of the order; for personally engraved products the production time is added. In every case we deliver no later than 30 days after the contract is formed, unless we have agreed otherwise.

Please check the parcel on arrival. If the packaging is damaged, ask the courier to record it and let us know within 48 hours.

The risk of loss or damage passes to you when you take physical possession of the product.

8. Activating the memorial page

For ready-made products the memorial page goes live when you enter the code on the card inside the box. The code can be used once; after activation it stops being valid.

Keep the card until you activate. If you lose it, we can help on the basis of the order number and the e-mail address used for the order — for products bought in a shop or received as a gift this is not always possible.

Activation creates an account; the login details are personal and keeping them safe is your responsibility.

9. The right of withdrawal and its exceptions

As a consumer you have the right to withdraw from the contract within 14 days without giving any reason, under Romanian Government Emergency Ordinance No. 34/2014. The period runs from the day you take physical possession of the product.

To exercise this right it is enough to send us an unequivocal statement before the deadline, to the e-mail or postal address given above. You may use the form in chapter 10, but you are not obliged to.

If you withdraw, we refund everything we received from you, including the standard delivery cost, within 14 days of receiving your statement, using the same means of payment — unless we agree otherwise. We may withhold the refund until we receive the product back. The cost of returning the product is yours.

Under Article 16 of Ordinance 34/2014 the right of withdrawal does NOT apply in two cases: (a) products engraved with text you chose, since they are made to your specification and clearly personalised; (b) digital content already activated, where you gave your express consent for performance to begin within the withdrawal period and acknowledged that you thereby lose the right of withdrawal.

In practice: an unengraved, unactivated plaque can be returned within 14 days. Once you have activated the memorial page or ordered a personalised engraving, the right of withdrawal ends for that part. We ask for your express acknowledgement of this at the moment of ordering and of activation.

Please return the product complete, together with the activation card, undamaged. You are liable for any reduction in value resulting from handling beyond what is needed to establish the nature of the product.

10. Model withdrawal form

To Kelvins SRL, Ciba 138, Miercurea Ciuc, jud. Harghita, România, info@kelvins.ro:

I hereby give notice that I withdraw from the contract of sale of the following product: … Ordered on … / received on … Name of consumer: … Address of consumer: … Date: …

Using this form is not compulsory — any unequivocal statement has the same effect.

11. Conformity and guarantees

We are liable for lack of conformity of the product for 2 years from delivery, under Romanian Ordinance No. 140/2021. You are entitled, in order, to repair or replacement of the product, and in the cases set out in law to a price reduction or termination of the contract.

In addition to the statutory guarantee we give a commercial guarantee on the memorial plaque: if under normal use the plaque becomes illegible, is damaged, or the chip stops working, we replace it free of charge. The guarantee does not cover deliberate damage, theft, or modifications made by third parties.

The commercial guarantee neither affects nor limits the consumer's statutory rights.

12. Hosting of the memorial page

The purchase price includes hosting of the memorial page for 35 years from activation, with no recurring fee.

We aim to keep the service running without interruption, but temporary outages caused by maintenance or technical faults cannot be ruled out. We give advance notice of planned maintenance.

If the service were to end before the 35 years have passed, we will give at least 90 days' notice and make the content you uploaded available to you in a downloadable form.

13. Content you upload

The content you upload to the memorial page remains yours. You grant us only the right to store it and display it on the page, for the purpose of providing the service.

You are responsible for the content you upload: for having the right to publish it, for respecting copyright, and for the consent of living people who appear in photographs. We cannot check these things in advance.

Uploading unlawful or offensive content, or content that infringes the rights of others, is not permitted. If such content is reported to us we may remove it, and in repeated cases we may suspend the page.

Guest book messages are written by visitors. You moderate them: you can approve, reject or delete them, and the guest book can be switched off entirely.

14. Liability

We are liable for damage caused intentionally or by gross negligence, and in every other case where the law requires it. We are not liable for loss of content deleted by you or by a third party to whom you gave access.

We recommend keeping a copy of important photographs and videos elsewhere as well — the memorial page does not replace a personal archive.

Nothing in these terms limits the rights that consumer protection law grants to consumers as a matter of mandatory law.

15. Complaints and dispute resolution

Complaints can be sent to the e-mail or postal address given above. We reply within 30 days at the latest.

If we do not reach a solution, you may turn to the Romanian National Authority for Consumer Protection (ANPC), www.anpc.ro, and to the Harghita County Commissariat for Consumer Protection.

For alternative dispute resolution you may also use the European Union's online dispute resolution platform (ODR): https://ec.europa.eu/consumers/odr

16. Processing of personal data

How we handle your data is described in the Privacy Policy, which forms an integral part of these terms.

17. Governing law and changes to these terms

The contract is governed by Romanian law. For consumers resident in another EU member state, this choice does not deprive them of the protection of the mandatory rules of their country of residence.

We reserve the right to change these terms. The version in force when you place your order always applies to that order, and you receive it by e-mail.

If any provision of these terms becomes invalid, the remaining provisions stay in force.